Given the nature of digital content, we do not generally offer a refund or credit on a purchased subscription unless we have made changes to these terms that materially affect you to your detriment .
We will assess refund or credit requests on their merits. There is generally no obligation to provide a refund or credit in situations like the following:
you have changed your mind about your subscription;
you subscribed by mistake;
you do not have sufficient expertise to use the Items made available;
you ask for goodwill; or
you can no longer access any of your desired Items because they have been removed from Envato Elements (we advise you to download Items as soon as you license them to avoid this situation).
If we decide to issue a refund or credit, this will generally be done using the same manner used to make the purchase. Any payment made to you will be made in the currency Envato offered to you when you purchased your subscription (either Euros or US Dollars), under the rules of the payment method.